Returns and Refunds Policy
All sales are final and we do not accept returns or refunds except for the following situations:
- Order lost and not delivered
We strive to ship your order promptly and most orders will be fulfilled within 48 hours upon confirmation of your order, unless the item is on backorder in which case we will notify you by email. Please note that there are many reasons for delay in delivery. We estimated that the usual turnaround time will be about 15 – 30 days for standard air mail and 5-14 days for express/courier service. An order will NOT be considered as lost and not delivered unless a missing report is filed with the concerned carrier by LittoHot. We will ONLY do this 45 days after the delivery date of your order and upon receving your request for refund because of non-delivery of order. Please see “How to submit a request for refund/return” for more details.
- Delivery of incorrect item.
We take shipping and packaging your order very seriously. Our warehouse utilizes barcode technology, RFID, final item counting and package weight recording to ensure each order is fulfilled correctly. If you have received your order that is incorrect or incomplete, you must do the following within 48hrs of receiving the package:
- DO NOT throw any of the packaging or product materials away. Keep ALL packaging materials come with your order.
- Weigh your package and its contents. You can use a scale with an accuracy of ± 5g.
- Photograph the package and its contents. The photo must show products, packing materials clearly, as well as the shipping label of the concerned order.
- Email firstname.lastname@example.org with the subject “Incorrect/incomplete Order:Order #) and the following information;
- We are unable to entertain any request if information as stipulated in 2 above cannot be provided by the customer.
- Please respond promptly to any email communication regarding returns and refunds, we will considered that you DO NOT wish to proceed further with your request if we receive no response from you 45 days after we have requested action from your end via email or you have failed to send back the incorrect or incomplete order within 30 days of our email communication requesting you to return the order in dispute. Under this circumstance, we will close your request officially.
Product Return (if applicable)
- Please contact us at email@example.com for details of the return procedures and the return-shipping address.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund within 7 – 14 days after receiving the returned product. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a month of the approval.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to submit request for refunds/returns
We shall request customers to provide evidence, if applicable, for return and refund requests as stipulated above. Please contact us at firstname.lastname@example.org within the specified time period and to obtain further details on returning of incorrect products for refunds. Any refund/return request made after 7 days of delivery will not be entertained.