Open Letter to Customers
This is a very special moment with the COVID-19 pandemic. While LittoHot is still operating, the pandemic is having a great impact on global logistics and hence the shipping of your orders. Owing to the substantial reduction and cancellations of international flights to certain destinations, Hongkong Post announced on March 27, 2020 and March 31, 2020 special arraignments for air mail services to different international destinations respectively. For more details and the official announcement, please visit the following Hongkong Post links:
As a result, we can only ship orders to our customers residing in most of North America and Europe by Hongkong Post Speedpost and/or surface mail since regular air mail services have been suspended. The following countries will only have surface mail available and please visit the above links for estimations on how long the shipping may take.
- South Korea
Please note that even when Speedpost is chosen, there could still be delay with the airlines handling the shipment and the delay could take more than two weeks. In that case, the surface mail option may be a better choice. No matter what, please be prepared for significant delay in the shipping of your order and please consider whether surface mail would be a better alternative.
Thank you very much for your understanding about these special arrangements. Feel free to contact us at firstname.lastname@example.org if you have any questions regarding orders you have placed.
We wish you and your family good health and safety during this difficult time. Take care!
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